Terms and conditions

Welcome to Studio Miklo

These Terms and Conditions outline the rules and regulations for the use of Studio Miklo’s website, located at www.studiomiklo.is. By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Studio Miklo’s website if you do not agree to all the Terms and Conditions stated on this page.

1. General Information

Studio Miklo is a ceramics-focused webstore based in Reykjavík, Iceland. All products sold through our website are handcrafted and unique, making slight variations in color, texture, and finish normal. By purchasing from Studio Miklo, you acknowledge these characteristics.

2. Purchases and Payment

  • Pricing: All prices are listed in ISK (Icelandic Króna) and include Icelandic VAT where applicable. Prices are subject to change without notice.
  • Payment: We accept all major credit and debit cards for payment. Payment must be received in full before the shipment of goods.
  • International Orders: International orders are subject to import duties, taxes, and other charges levied by customs. These additional charges are the responsibility of the buyer and are not included in our prices.

3. Shipping and Delivery

  • Domestic Shipping (Iceland): We offer free standard shipping on all orders within Iceland. Shipping times are estimated and may vary depending on location.
  • International Shipping: We offer worldwide shipping at a flat rate of 3000 ISK. All international orders require a signature upon delivery. Estimated delivery times may vary based on location and customs clearance procedures.
  • Responsibility: Once your order is handed over to the shipping provider and signed for upon delivery, Studio Miklo is no longer responsible for any loss or damage that may occur.

4. Returns and Exchanges

  • Return Period: You have 14 days from the date of delivery to return an item for a refund or exchange. The product must be returned in its original condition, with all packaging, tags, and seals intact.
  • Refunds: Once the returned product has been inspected and accepted, we will process a full refund to the original payment method. Shipping fees are non-refundable, except in cases where the product is defective or incorrect.
  • Return Shipping: The buyer is responsible for return shipping costs unless the item is defective or incorrect. Returns must be securely packaged and sent to:
    Studio Miklo slf.
    Krókháls 6
    110 Reykjavík
    Iceland

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at studio@studiomiklo.is. We will arrange a replacement or refund for defective products, including covering return shipping costs.

6. Cancellations

  • Order Cancellations: You may cancel your order before it has been dispatched by contacting us at studio@studiomiklo.is. Once the order is dispatched, it cannot be canceled, but you may still return it in accordance with our return policy.
  • Failed Delivery: If Studio Miklo fails to deliver your order, you may be entitled to cancel the purchase and receive a full refund.

7. Privacy Policy

Your privacy is important to us. Any personal information provided through our website, including payment details, will be handled in accordance with our Privacy Policy and will not be shared with third parties except as necessary for payment processing and order fulfillment.

8. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the intellectual property of Studio Miklo. Any reproduction or redistribution of content without prior written permission is prohibited.

9. Limitation of Liability

Studio Miklo shall not be held liable for any indirect, incidental, or consequential damages that result from the use of, or inability to use, our website or products. Our liability is limited to the cost of the product(s) purchased.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with Icelandic law. Any legal action because of it shall be brought before the District Court of Reykjavik.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms and Conditions.

Contact Information

If you have any questions or concerns regarding our Terms and Conditions, please contact us at:

Studio Miklo slf.
Krókháls 6
110 Reykjavík, Iceland
Email: studio@studiomiklo.is

By using this website, you agree to these Terms and Conditions.